Control Products and Solutions
Engine, Generator & Equipment Controls
J1939 Engines
Mechanical Engines
J1939 Engines
Mechanical Engines
G SERIES New
J1939 Engines
J1939 Engines
Mechanical Engines
J1939 Marine Engines
J1939 Marine Gensets
Analog to CAN bus
Generator to CAN bus
SERVICE & SUPPORT
Upon calling Controls, Inc., the phone will be answered by a person. Just call the main phone # 330.239.4345 and provide your name and company along with a short explanation of your situation. Your call will be directed to the proper department or person for assistance. Calls are generally forwarded as follows:
1) Sales
2) Application Engineering
3) Technical Assistance
4) Accounting/Administration
Sales
For general product information and questions, placing orders and other customer service issues.
Application Engineering
To discuss control solutions for your specific application or piece of equipment.
Service Technicians
Our service technicians are experienced with assisting customers over the phone. The service technicians are able to provide assistance on questions and issues about the controller and its functionality. They may also be able to provide assistance with input and output circuits that are wired into the controller. They will be limited in the ability to resolve engine related issues or issues related to components other than the controller. For this type of troubleshooting, it is beneficial to have a multimeter available on site to check individual circuits and wiring.
Having the part number and serial number of the control product will expedite the service process. This information is located on an external product label or an internal label placed directly on the microprocessor chip of the controller circuit board.
Product Repairs
Product can be sent to Controls, Inc. for repair or refurbish. In the case of a product repair situation, a service technician will provide an RMA# (Return Merchandise Authorization) that needs to be included with the shipment. The RMA# serves as a reference number that follows the repair through the process. When the RMA is opened by the service technician, instructions are included on what actions need to be taken based on what has been reported by the customer.
Warranty
In the case of a warranty situation, a service technician will provide an RMA# that needs to be included with the shipment. Upon receipt, the unit will be reviewed for warranty consideration.
Application engineers are available to assist with product selection.
CALL:
330.239.4345
EMAIL:
Additional Help:
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